Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review
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DOI: 10.5267/j.msl.2022.12.003
Abstract: This study aims to analyse the total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus,… read more here.
Keywords: quality client; quality; service quality; satisfaction ... See more keywords