Mapping service quality in electricity distribution: An exploratory study of Brazil
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DOI: 10.1016/j.jup.2018.08.009
Abstract: Abstract The paper provides a diagnostic of service quality in electricity distribution in Brazil. Considering indicators related to customer complaints, average time for solving problems, and consumer satisfaction, there are some signs of deterioration over… read more here.
Keywords: service quality; electricity distribution; quality electricity; service ... See more keywords