Bias-Aware Design for Informed Decisions: Raising Awareness of Self-Selection Bias in User Ratings and Reviews
Sign Up to like & getrecommendations! Published in 2022 at "Proceedings of the ACM on Human-Computer Interaction"
DOI: 10.1145/3555597
Abstract: People often take user ratings/reviews into consideration when shopping for products or services online. However, such user-generated data contains self-selection bias that could affect people's decisions and it is hard to resolve this issue completely… read more here.
Keywords: self selection; ratings reviews; user ratings; selection bias ... See more keywords
Electronic physician ratings and reviews process.
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Clinical Oncology"
DOI: 10.1200/jco.2018.36.30_suppl.209
Abstract: 209 Background: According to JAMA, Public Awareness, Perception, and Use of Online Physician Rating Sites; 35% of patients selected a physician based on good ratings, and 37% avoided one with bad ratings. Yet, there exists… read more here.
Keywords: ratings reviews; reviews process; physician ratings; electronic physician ... See more keywords