Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers
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DOI: 10.1177/19389655211012327
Abstract: To date, research on the deontic model and third-party reactions to injustice has focused primarily on individuals’ tendency to punish the transgressor. In this study, we seek to extend the extant ... read more here.
Keywords: deviance reaction; oriented constructive; organizational injustice; constructive deviance ... See more keywords