A study on pre-charging strategy for appointment scheduling problem with no-shows
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DOI: 10.1080/01605682.2022.2096495
Abstract: Abstract No-shows of customers are common in many appointment-based service systems that often cause severe idling and underutilization of capacity. This paper studies a new strategy that pre-charges customers for a deposit to lock up… read more here.
Keywords: refund; appointment scheduling; refund policy; strategy ... See more keywords