Supplier relationship management and firm performance in developing economies: A moderated mediation analysis of flexibility capability and ownership structure
Sign Up to like & getrecommendations! Published in 2019 at "International Journal of Production Economics"
DOI: 10.1016/j.ijpe.2018.11.021
Abstract: Collaborative practices between firms and their suppliers are becoming increasing important in the light of short product life cycles, intense global competition, the need for sustainability, and the ever-increasing demands of customers. Although supplier relationship… read more here.
Keywords: firm; supplier relationship; relationship management; firm performance ... See more keywords
B2B relationship management in complex product systems (CoPS)
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DOI: 10.1016/j.indmarman.2018.12.001
Abstract: Abstract The management of complex product systems (CoPS) has been studied in the academic literature, so far, from a process, organizational, external environment, and technological perspective. Little research has investigated stakeholders' perspectives, particularly when the… read more here.
Keywords: management complex; management; complex product; systems cops ... See more keywords
Fostering sustainability by linking co-creation and relationship management concepts
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DOI: 10.1016/j.jclepro.2015.03.059
Abstract: Sustainability addresses the companies' activities to implement sustainable requirements across the whole value chain. In theory, relationship management and co-creation processes face this challenge. Relationship management emphasizes the on-going relationship between the company and selective… read more here.
Keywords: relationship management; management; creation relationship; sustainability ... See more keywords
Trains and Twitter: Firm generated content, consumer relationship management and message framing
Sign Up to like & getrecommendations! Published in 2018 at "Transportation Research Part A: Policy and Practice"
DOI: 10.1016/j.tra.2018.04.026
Abstract: Abstract In this paper, we examine the impact of Twitter content on users’ train journeys and how train providers’ message framing moderates these relationships. Framing regards the way in which messages are worded concerning a… read more here.
Keywords: consumer relationship; relationship management; consumer; message framing ... See more keywords
Customer relationship management technology: bridging the gap between marketing education and practice
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DOI: 10.1057/s41270-019-00063-6
Abstract: The recent machine learning and analytics advances in customer relationship management (CRM) technologies place new demands on marketing education and practitioners to develop the skills needed to use the technology. Compounding the issue, research on… read more here.
Keywords: marketing education; customer relationship; relationship management; technology ... See more keywords
Leadership Programmes: Success, Self-improvement, and Relationship Management Among New Middle-class Chinese
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DOI: 10.1080/00141844.2020.1867605
Abstract: In the last decade, business and life coaching programmes have rapidly proliferated in the People’s Republic of China. Such programmes promise radical self-transformations aiming at individual succ... read more here.
Keywords: relationship management; leadership programmes; self improvement; success self ... See more keywords
What Really Leads to Partner Relationship Management? A Review of Literature
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DOI: 10.1080/15332667.2017.1349557
Abstract: ABSTRACT This research article aims at providing a comprehensive overview of the Partner Relationship Management (PRM) domain through an exhaustive literature survey. Current scenario, definitions/perspectives, breakdown of studies by nation, PRM as a software application,… read more here.
Keywords: literature; partner; partner relationship; relationship management ... See more keywords
The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction
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DOI: 10.1080/15332667.2020.1840904
Abstract: This study investigates the impact of customer relationship management (CRM) and company reputation on customer loyalty with customer satisfaction mediating the relation among small and medium-size... read more here.
Keywords: customer relationship; relationship management; customer; impact customer ... See more keywords
Combination classification method for customer relationship management
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DOI: 10.1108/apjml-03-2019-0125
Abstract: Purpose For classification problems of customer relationship management (CRM), the purpose of this paper is to propose a method with interpretability of the classification results that combines multiple decision trees based on a genetic algorithm.… read more here.
Keywords: customer; combination; customer relationship; relationship management ... See more keywords
Unpacking stakeholder relationship management in the public and private sectors: the comparative insights
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DOI: 10.1108/emjb-06-2019-0085
Abstract: This literature review paper attempts to discuss and present one’s current knowledge on the wide spectrum of stakeholder relationship management, to highlight future research opportunities.,The research is based on a literature review methodology involving different… read more here.
Keywords: relationship management; stakeholder relationship; research;
Examining social customer relationship management among Irish hotels
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DOI: 10.1108/ijchm-08-2016-0415
Abstract: Purpose The purpose of this study is to develop and test a model examining the key factors that emerge from the social customer relationship management (CRM) process. Specifically, the study aims to address the chain-of-effects… read more here.
Keywords: customer relationship; social customer; relationship management; customer ... See more keywords