E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses
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DOI: 10.1007/s10551-017-3452-3
Abstract: The theoretical understanding of e-commerce has received much attention over the years; however, relatively little focus has been directed towards e-commerce ethics, especially the SMEs B2B e-ecommerce aspect. Therefore, the purpose of this paper is… read more here.
Keywords: repurchase intentions; intentions loyalty; buyer repurchase; commerce ethics ... See more keywords
Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors
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DOI: 10.1016/j.jbusres.2018.09.008
Abstract: With two field studies, this research highlights the role of brand community identification (BCI) as a source of customers' repurchase intentions and also reveals how BCI creates a buffering effect, protecting against the negative repercussions… read more here.
Keywords: customer; service failures; brand community; community identification ... See more keywords
Exploring the Relationship Between Social Commerce Features and Consumers’ Repurchase Intentions: The Mediating Role of Perceived Value
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DOI: 10.3389/fpsyg.2021.775056
Abstract: The popularity of social media, such as WeChat and Weibo in China, has provided an opportunity to develop social commerce. Although shopping through social commerce platforms is widely favored by consumers, the factors affecting consumers’… read more here.
Keywords: commerce; social commerce; perceived value; commerce features ... See more keywords