Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Service Research"
DOI: 10.1177/1094670519900553
Abstract: Technology is changing frontline service scripts. Businesses are now using mobile point-of-sale applications (e.g., Square) and mobile technology (e.g., iPad) to prompt customers for tips. Tip requests are occurring more frequently at the start of… read more here.
Keywords: requesting tip; service providers; service; customers service ... See more keywords