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Published in 2017 at "International Journal of Biometrics"
DOI: 10.5539/ijbm.v12n2p1
Abstract: This paper conceives municipalities as Smart Local Service Systems (SLSS), where co-production and variety perform as key resources to merge service quality and sustainability. The attention is focused on local public transport services, where users’…
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Keywords:
requisite variety;
production;
service quality;
service ... See more keywords