Reading Public Service Co-Production through the Lenses of Requisite Variety
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DOI: 10.5539/ijbm.v12n2p1
Abstract: This paper conceives municipalities as Smart Local Service Systems (SLSS), where co-production and variety perform as key resources to merge service quality and sustainability. The attention is focused on local public transport services, where users’… read more here.
Keywords: requisite variety; production; service quality; service ... See more keywords