Immunizing with information – Inoculation messages against conversational agents’ response failures
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DOI: 10.1007/s12525-021-00509-9
Abstract: Conversational agents (CAs) are often unable to provide meaningful responses to user requests, thereby triggering user resistance and impairing the successful diffusion of CAs. Literature mostly focuses on improving CA responses but fails to address… read more here.
Keywords: response; response failures; inoculation; inoculation messages ... See more keywords