Evaluating Developer Responses to App Reviews: The Case of Mobile Banking Apps in Saudi Arabia and the United States
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DOI: 10.3390/su15086701
Abstract: Application stores (app stores) enable developers to interact with users by responding to their reviews. Many developers continuously monitor user reviews and seek to respond to them effectively and efficiently to boost user satisfaction, which… read more here.
Keywords: evaluating developer; developer; responses app; app reviews ... See more keywords