Exit, voice, and loyalty: responses to decline in firms, organizations, and states
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DOI: 10.1108/jmh-04-2025-314
Abstract: In a short, brilliant essay, an economist challenges the classic view that competition can or should always be relied upon to discipline firms by excluding them from the market in favor of their lower-price, better-quality… read more here.
Keywords: responses decline; voice; exit; voice loyalty ... See more keywords