Corporate Digital Responsibility in Service Firms and Their Ecosystems
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DOI: 10.1177/10946705221130467
Abstract: Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these risks and their mitigation in service firms and make five contributions.… read more here.
Keywords: corporate digital; service firms; service; digital responsibility ... See more keywords