Influencing perception of justice to leverage behavioral outcome: A perspective from restaurant service failure setting
Sign Up to like & getrecommendations! Published in 2018 at "Quality Management Journal"
DOI: 10.1080/10686967.2018.1474675
Abstract: Abstract This study evaluates a theoretical framework exploring the factors that influence restaurant customers’ positive-word-of-mouth behavior after a service failure and recovery experience. Anchored in the theoretical framework of justice theory and expectation disconfirmation theory… read more here.
Keywords: recovery; justice; restaurant; service failure ... See more keywords
Restaurant customers’ food leftover reduction intention derived from nature connection and biospheric values: A comparison between men and women
Sign Up to like & getrecommendations! Published in 2023 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.976102
Abstract: As the COVID-19 pandemic extends over a long period of time, the World Food Programme (WFP) estimated that food insecurity would take place in the near future. Previous studies focused on various kinds of interventions… read more here.
Keywords: food; food leftover; restaurant customers; biospheric values ... See more keywords