Can time soften your opinion? The influence of consumer experience valence and review device type on restaurant evaluation
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DOI: 10.1016/j.ijhm.2020.102729
Abstract: Abstract The objective of this study is to investigate how review temporal distance influences the conformity of consumer restaurant review ratings. By employing an innovative dataset pairing consumer reservation records and consumer online reviews, the… read more here.
Keywords: restaurant; consumer; temporal distance; restaurant evaluation ... See more keywords