The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
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DOI: 10.1016/j.jretconser.2020.102033
Abstract: Abstract The international airport retail business is expanding annually, yet most research into traveller’s experience with the aviation industry have centred on aeronautical features. The study gathered information that would guide the understanding of airport… read more here.
Keywords: airport retail; demographic variables; relevant factors; customer ... See more keywords