Does the perception of red tape affect the emotional labor of frontline retail staff in China? A post-COVID-19 era
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DOI: 10.1371/journal.pone.0327359
Abstract: Red tape denotes valid rules or procedures that contribute nothing to achieving an organization’s goals. How red tape affects corporate employees’ emotional labor has received little attention. Therefore, this study recruited retail staff from Beijing… read more here.
Keywords: retail staff; red tape; emotional labor; tape ... See more keywords