Does Higher Worker Retention Buffer Against Consumer Complaints? Evidence from Ohio Nursing Homes.
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DOI: 10.1093/geront/gnac119
Abstract: BACKGROUND AND OBJECTIVES This study examined the relationship between nursing home (NH) quality using consumer complaints and certified nursing assistant (CNA) annual retention rates among Ohio freestanding NHs (n = 691). RESEARCH DESIGN AND METHODS… read more here.
Keywords: high retention; retention; retention nhs; consumer complaints ... See more keywords