Optimal cross-channel return policy in dual-channel retailing systems
Sign Up to like & getrecommendations! Published in 2019 at "International Journal of Production Economics"
DOI: 10.1016/j.ijpe.2019.01.014
Abstract: Abstract Many dual-channel retailers sell their products through both a physical store and an online store. Allowing unsatisfactory online purchases to be cross-returned to the physical store together with same-channel returns is one of the… read more here.
Keywords: channel retailing; dual channel; cross channel; return policy ... See more keywords
Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2020.102346
Abstract: Abstract This study investigates the important role of a retailer's return policy in consumers' decision making. Utilizing signaling theory and the Cue Diagnosticity framework, this study posits that return policy, as a cue from a… read more here.
Keywords: policy consumers; return policy; policy; retailer return ... See more keywords