Managing customer returns strategy with the option of selling returned products
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DOI: 10.1016/j.ijpe.2020.107794
Abstract: Abstract Managing customer returns is a crucial issue for the retailing industry. In this paper, we develop a model to investigate a monopolistic retailer's customer returns management strategy. The retailer should determine its returns policy:… read more here.
Keywords: retailer; returned products; managing customer; customer ... See more keywords