A comparison between chatbot and human service: customer perception and reuse intention
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DOI: 10.1108/ijchm-12-2020-1399
Abstract: PurposeChatbot users’ communication experience with disembodied conversational agents was compared with instant messaging (IM) users’ communication experience with human conversational agents. The purpose of this paper is to identify what affects users’ intention to reuse… read more here.
Keywords: reuse intention; chatbot; conversational agents; intention ... See more keywords
Effects of Service Quality Characteristics of Neighborhood Sports Facilities on User Satisfaction and Reuse Intention of the Elderly during the COVID-19 Pandemic
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DOI: 10.3390/ijerph192114606
Abstract: Purpose: this study aimed to examine the user satisfaction and reuse intention of the elderly for neighborhood sports facilities in South Korea during the COVID-19 pandemic. Methods: this study surveyed 386 Korean elderly individuals aged… read more here.
Keywords: reuse intention; neighborhood sports; sports facilities; user satisfaction ... See more keywords