Reversing a relationship spiral: From vicious to virtuous cycles in IT outsourcing
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DOI: 10.1111/isj.12309
Abstract: IT outsourcing (ITO) remains a popular business practice, but many buyers and suppliers of IT services are caught in a vicious relationship spiral of low trust, bad collaboration and mediocre performance. This paper describes a… read more here.
Keywords: action research; reversing relationship; relationship; virtuous cycles ... See more keywords