Customer Delight: A Review and Agenda for Research
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DOI: 10.1080/10696679.2019.1577686
Abstract: Nearly 20 years ago the concept of customer delight was introduced to the academic literature. Since then a plethora of academics have studied the construct across many diverse contexts. Unfortunately, there has not been a… read more here.
Keywords: research; customer delight; review; delight review ... See more keywords
A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being
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DOI: 10.1177/0312896220922292
Abstract: The mental health and well-being of employees is an increasingly important issue, both in terms of the financial costs to the Australian economy and human costs to society. This review examines two major technology-driven trends… read more here.
Keywords: technology driven; agenda examining; technology; review agenda ... See more keywords