Let's hook up fast! Hotel reviews and Wi-Fi flaws
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DOI: 10.1016/j.annals.2019.102842
Abstract: Abstract Free Wi-Fi connection is a prevalent service in the modern hotel industry. The effects of Wi-Fi services on customers' satisfaction have been investigated in existing literature. However, the attributes that lead to customers' negative… read more here.
Keywords: hotel reviews; reviews flaws; hook fast; let hook ... See more keywords