How Peer Abusive Supervision Affects Sales Employees’ Customer Knowledge Hiding: The Roles of Rivalry and Schadenfreude
Sign Up to like & getrecommendations! Published in 2022 at "Psychology Research and Behavior Management"
DOI: 10.2147/prbm.s359360
Abstract: Purpose This study aims to examine the impacts of peer abusive supervision, perceived rivalry and schadenfreude over the abused peers on sales employees’ customer knowledge hiding. Methods We conducted multiple regression analyses of 283 sales… read more here.
Keywords: customer knowledge; rivalry schadenfreude; knowledge; abusive supervision ... See more keywords