Designing a robo-advisor for risk-averse, low-budget consumers
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DOI: 10.1007/s12525-017-0279-9
Abstract: Banks have reacted much more enthusiastically to the FinTech revolution than many of their customers. Robo-advisory, automated web-based investment advisory, in particular promises many advantages for both banks and customers - but consumer adoption has… read more here.
Keywords: robo; designing robo; robo advisor; risk averse ... See more keywords
Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services
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DOI: 10.1108/jsm-05-2020-0162
Abstract: Purpose This study aims to investigate the differences in consumers’ perceptions of trust, performance expectancy and intention to hire between human financial advisors with high/low expertise and robo-advisors. Design/methodology/approach Three experiments were conducted. The respondents… read more here.
Keywords: financial advisors; robo advisor; robo advisors; expertise ... See more keywords
Exploring the Trust Influencing Mechanism of Robo-Advisor Service: A Mixed Method Approach
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DOI: 10.3390/su11184917
Abstract: As a typical application of fintech, the robo-advisor has increasingly gained attention over the last decade. However, most research regarding the robo-advisor has focused on its development issues such as performance improvement and regulation, while… read more here.
Keywords: research; robo; trust influencing; robo advisor ... See more keywords