Exploring the influence of culture on tourist experiences with robots in service delivery environment
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DOI: 10.1080/13683500.2020.1735318
Abstract: ABSTRACT Robots and artificial intelligence represent a newly emerging trend in tourism and hospitality. However, studies examining how cultural perceptions influence tourists’ experiences interacting with service robots are lacking. In response to the industrial trend,… read more here.
Keywords: influence; robot staffed; influence culture; service ... See more keywords