The perils of hotel technology: The robot usage resistance model
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DOI: 10.1016/j.ijhm.2022.103174
Abstract: The COVID-19 outbreak has accelerated the development of service robots. However, service robots in some hotels have been put aside despite successful adoption. This study thus focuses on hotel employees' inhibited continuous usage intention by… read more here.
Keywords: resistance; hotel; service; robot usage ... See more keywords