Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
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DOI: 10.1108/josm-05-2020-0145
Abstract: Purpose: Besides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being Two vulnerable consumer groups are particularly affected: older adults and… read more here.
Keywords: transformative service; research; robotic transformative; service ... See more keywords