What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour?
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Hospitality and Tourism Management"
DOI: 10.1016/j.jhtm.2020.05.005
Abstract: Abstract Customer incivility towards frontline employees (FLEs) is a pervasive dilemma within the hospitality industry that remains a significant concern for managers because of its frequency and the severity of its influence. This study investigated… read more here.
Keywords: extra role; customer incivility; role behaviour; customer ... See more keywords
Social stress, performance after-effects and extra-role behaviour
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DOI: 10.1080/00140139.2022.2059575
Abstract: Abstract The article is concerned with the after-effects of social stress on work performance. In a lab-based experiment, seventy participants were assigned to either a stress condition or a no-stress condition. In the stress condition,… read more here.
Keywords: stress; social stress; extra role; role behaviour ... See more keywords
Exploring students’ learning efficacy
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DOI: 10.1108/ejtd-04-2019-0050
Abstract: Purpose The purpose of this paper is to show the relevance of teachers’ extra role behaviour towards improving students’ learning efficacy status. This study examines the intervening role of art-based teaching pedagogies, i.e. involvement of… read more here.
Keywords: learning efficacy; extra role; role behaviour; efficacy ... See more keywords
Current Perspectives on Kisspeptins Role in Behaviour
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DOI: 10.3389/fendo.2022.928143
Abstract: The neuropeptide kisspeptin is now well-established as the master regulator of the mammalian reproductive axis. Beyond the hypothalamus, kisspeptin and its cognate receptor are also extensively distributed in extra-hypothalamic brain regions. An expanding pool of… read more here.
Keywords: kisspeptin; perspectives kisspeptins; role behaviour; current perspectives ... See more keywords