Evolving Roles and Structures of Triadic Engagement in Healthcare
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DOI: 10.1108/josm-09-2016-0249
Abstract: Purpose This study focuses on the changing nature of healthcare service encounters by studying the phenomenon of triadic engagement incorporating interactions between patients, local and virtual networks and healthcare professionals. Design/methodology/approach An 18-month longitudinal ethnographic… read more here.
Keywords: roles structures; triadic engagement; evolving roles; service ... See more keywords