Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings
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DOI: 10.1016/j.intmar.2020.03.001
Abstract: Abstract Human enhancement technology (HET) is advancing a host of industries, yet it remains limited in its retail, sales, and service applications. Soon, however, these technologies appear likely to have notable impacts on customer experiences.… read more here.
Keywords: customer experiences; customer; service; human enhancement ... See more keywords
The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value
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DOI: 10.1177/1094670519883344
Abstract: While many firms are increasing salespeople’s service expectations alongside selling responsibilities, evidence suggests this strategy is difficult to implement. Yet research addressing this challenge for dual-role sales forces is limited. Utilizing matched, dyadic (salesperson-customer) data… read more here.
Keywords: sales force; value; customer; polychronicity ... See more keywords
Examining public acceptance choice causes on sales and service tax implementation in Malaysia
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DOI: 10.21511/ppm.18(4).2020.20
Abstract: ARTICLE INFO Nur Erma Suryani Mohd Jamel and Oluwatoyin Muse Johnson Popoola (2020). Examining public acceptance choice causes on sales and service tax implementation in Malaysia. Problems and Perspectives in Management, 18(4), 228-246. doi:10.21511/ppm.18(4).2020.20 DOI… read more here.
Keywords: choice causes; causes sales; public acceptance; examining public ... See more keywords