Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
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DOI: 10.1108/ijchm-10-2022-1319
Abstract: Purpose This study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer satisfaction but also identify factors leading to dissatisfaction and further quantify improvement… read more here.
Keywords: satisfaction analysis; customer; satisfaction; analysis framework ... See more keywords