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Published in 2023 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-10-2022-1319
Abstract: Purpose This study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer satisfaction but also identify factors leading to dissatisfaction and further quantify improvement…
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Keywords:
satisfaction analysis;
customer;
satisfaction;
analysis framework ... See more keywords