Guest satisfaction & dissatisfaction in luxury hotels: An application of big data
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2019.102318
Abstract: Abstract In order to understand the pivotal attributes of luxury hotel service in Malaysia, this study analyses big data in the form of online reviews, as available in TripAdvisor. The content analysis, which was performed… read more here.
Keywords: hotel; satisfaction dissatisfaction; luxury; big data ... See more keywords
Satisfaction and dissatisfaction in the work of recyclable solid waste segregators: convergent-care research.
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DOI: 10.1590/0034-7167-2016-0325
Abstract: OBJECTIVES describe elements that promote satisfaction and dissatisfaction in the work of recyclable solid waste segregators and conduct a nursing action focused on these elements. METHOD qualitative research, convergent-care, conducted with members of the cooperative.… read more here.
Keywords: satisfaction dissatisfaction; solid waste; research;
The Effects of Need Satisfaction and Dissatisfaction on Flourishing among Young Chinese Gamers: The Mediating Role of Internet Gaming Disorder
Sign Up to like & getrecommendations! Published in 2019 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph16224367
Abstract: Given the increasing popularity of online game playing, the negative impacts of game addiction on both adolescents and adults attracted our attention. Previous studies based on the self-determination theory have examined the effects of the… read more here.
Keywords: internet gaming; satisfaction dissatisfaction; dissatisfaction; gaming disorder ... See more keywords
Factors Influencing Customers' Satisfaction and Dissatisfaction with Hotels: A Text-Mining Approach
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DOI: 10.3727/108354219x15458295631972
Abstract: User-generated review of hotels plays an important role in the e-commerce and big data era. The digital and big data era has created novel sources of information that can be used by scholars for knowledge… read more here.
Keywords: satisfaction dissatisfaction; text mining; dissatisfaction; mining approach ... See more keywords