A Meta-analysis of Satisfaction-Loyalty Relationship in E-Commerce: Sample and Measurement Characteristics as Moderators
Sign Up to like & getrecommendations! Published in 2018 at "Wireless Personal Communications"
DOI: 10.1007/s11277-018-5488-9
Abstract: With the development of the internet, practitioners and researchers alike need a cumulative, quantitative understanding of the satisfaction-loyalty relationship within the e-commerce domain. We conduct a meta-analysis that aggregates empirical findings from multiple literature fields… read more here.
Keywords: satisfaction; loyalty relationship; commerce; loyalty ... See more keywords
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
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DOI: 10.1016/j.jbusres.2016.10.014
Abstract: This paper investigates the relative effects of customer positive versus negative emotions on satisfaction and loyalty in a utilitarian service setting. In-depth interviews with 20 call-center customers identify emotions and appraisals related to the customer… read more here.
Keywords: emotions satisfaction; negative emotions; satisfaction loyalty; customer ... See more keywords
Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory
Sign Up to like & getrecommendations! Published in 2018 at "Transportation Research Part A: Policy and Practice"
DOI: 10.1016/j.tra.2018.05.012
Abstract: Abstract Understanding passenger loyalty to public transit is important because it is a major determinant of urban and transport sustainability. An integrated framework to investigate loyalty by integrating Satisfaction-Loyalty Theory with Expectation-Confirmation Theory (ECT) is… read more here.
Keywords: theory; loyalty; satisfaction loyalty; public transit ... See more keywords
What influences satisfaction and loyalty in public transport? A review of the literature
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DOI: 10.1080/01441647.2017.1298683
Abstract: ABSTRACT Public transport ridership retention is a challenge for many cities. To develop comprehensive strategies aimed at retaining riders, it is necessary to understand the aspects of public transport that influence users to become loyal… read more here.
Keywords: loyalty public; transport; public transport; satisfaction loyalty ... See more keywords
Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours
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DOI: 10.1080/09669582.2020.1775622
Abstract: Abstract This study investigates the effects of hotel’s sustainability practices in three areas of sustainability and familiarity with those practices on hotel guest satisfaction and loyalty in the Kazakhstan hotel industry. Using a structural equation… read more here.
Keywords: familiarity; guest satisfaction; sustainability practices; satisfaction loyalty ... See more keywords
Model construction of engagement and outcomes in consumers food life
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DOI: 10.1108/bfj-06-2017-0344
Abstract: Purpose The purpose of this paper is to determine the impact of food-related lifestyle (FRL) and food-related personality traits (FRPTs) on customer satisfaction and loyalty so that sufficient evidence for forming a new pattern of… read more here.
Keywords: customer satisfaction; food; satisfaction loyalty; customer ... See more keywords
Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions
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DOI: 10.1108/ijchm-08-2019-0694
Abstract: This study aims to examine the relationship among nonverbal customer-to-customer interactions (CCIs), positive and negative emotions, customer satisfaction and loyalty intentions.,The conceptual model that was developed using the stimulus-organism-response theoretical framework was tested using a… read more here.
Keywords: customer satisfaction; loyalty intentions; satisfaction loyalty; customer ... See more keywords
Improving the satisfaction and loyalty of BPJS healthcare in Indonesia: a Sharia perspective
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DOI: 10.1108/jima-01-2020-0005
Abstract: Purpose The purpose of this study is to analyze how to improve the satisfaction and loyalty of Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS) health patients in Indonesia based on services in Islamic hospitals, where the… read more here.
Keywords: satisfaction; bpjs health; satisfaction loyalty;
Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations
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DOI: 10.1371/journal.pone.0263331
Abstract: This study investigates the satisfaction and adequacy of citizens through the expected quality and perceived quality in the areas of planning and territorial viability, experience in the provision of municipal services and citizen experience in… read more here.
Keywords: satisfaction loyalty; quality; citizen satisfaction; satisfaction ... See more keywords
Sociodemographic relationships of motivations, satisfaction, and loyalty in religious tourism: A study of the pilgrimage to the city Mecca
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DOI: 10.1371/journal.pone.0283720
Abstract: Religious tourism is a growing sector of the tourism market because of the many social and cultural changes in the 21st century. Pilgrimage centers worldwide are considered important at the levels of religion, heritage, and… read more here.
Keywords: satisfaction loyalty; socio demographic; religious tourism; tourism ... See more keywords
Impact of Familiarity and Green Image on Satisfaction and Loyalty Among Young Green Hotels’ Guests – A Developing Country’s Perspective
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DOI: 10.3389/fpsyg.2022.899118
Abstract: Familiarity and green image influencing travelers’ green hotel patronage have often been overlooked in previous research. The aim of this study was to examine the relationship of the two dimensions of familiarity and the two… read more here.
Keywords: satisfaction; satisfaction loyalty; familiarity green; image ... See more keywords