Articles with "satisfaction measures" as a keyword



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Satisfaction measures with monetary and non-monetary components: Hotel’s overall scores

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Published in 2020 at "International Journal of Hospitality Management"

DOI: 10.1016/j.ijhm.2020.102497

Abstract: Abstract Hotel scores are critical indicators of satisfaction. However, the diversity of methodologies for calculating these indicators leads to notable differences. To explore such discrepancies, this study investigated the differences when monetary and non-monetary components… read more here.

Keywords: monetary non; monetary components; non monetary; satisfaction measures ... See more keywords