The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling
Sign Up to like & getrecommendations! Published in 2019 at "Transportation Research Part A: Policy and Practice"
DOI: 10.1016/j.tra.2019.05.016
Abstract: Abstract Understanding the motivators of travel satisfaction is essential for designing attractive public transport systems. This study investigates the key drivers of satisfaction with public transport and their relationship with travel frequency and willingness to… read more here.
Keywords: satisfaction public; travel; transport; public transport ... See more keywords
Performance information, expectations and satisfaction with public service delivery in the context of co-production initiatives
Sign Up to like & getrecommendations! Published in 2024 at "Public Management Review"
DOI: 10.1080/14719037.2024.2392131
Abstract: ABSTRACT Many studies on public service satisfaction have treated citizen expectations to be exogenous, focusing mainly on how these expectations influence satisfaction. This study examines how performance information shapes predictive and normative expectations in the… read more here.
Keywords: performance; production initiatives; performance information; satisfaction public ... See more keywords