Consumer satisfaction with real life meal experiences: An interview study
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DOI: 10.1080/15378020.2016.1215757
Abstract: ABSTRACT The objective was to explore consumers’ expectations and experiences with buffet lunches at workplaces, using the disconfirmation paradigm. Consumers (N = 25) were interviewed before and after eating a buffet lunch. Interviews were transcribed… read more here.
Keywords: satisfaction; consumer satisfaction; satisfaction real; meal ... See more keywords