Satisfaction with service delivery among HIV treatment clients enrolled in differentiated and conventional models of care in South Africa: a baseline survey
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DOI: 10.1002/jia2.26233
Abstract: Differentiated service delivery (DSD) models aim to increase the responsiveness of HIV treatment programmes to the individual needs of antiretroviral therapy (ART) clients to improve treatment outcomes and quality of life. Little is known about… read more here.
Keywords: hiv treatment; treatment; service delivery; satisfaction service ... See more keywords
Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee
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DOI: 10.1080/15332667.2019.1688598
Abstract: Abstract This study examines the indirect effect of employee empathy on service loyalty through the intervening effect of trust in and satisfaction with service employees during service interactions. Data were obtained through a self-administered questionnaire… read more here.
Keywords: satisfaction service; employee; effect; trust ... See more keywords