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   Articles with "satisfaction trust" as a keyword



The Role of Uncertainty Avoidance and Situational Abnormality in the Satisfaction-Trust-Loyalty Link

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recommendations! Published in 2019 at "Journal of Relationship Marketing"

DOI: 10.1080/15332667.2019.1648939

Abstract: Abstract The relational link between satisfaction-trust-loyalty is rather complex and dynamic. This article examines the effect of situational abnormality (SA) and uncertainty avoidance (UA) variables as moderators to trust and loyalty outcomes in the Turkish… read more here.

Keywords: loyalty link; uncertainty avoidance; loyalty; satisfaction trust ... See more keywords

Evaluation of User Satisfaction and Trust of Review Platforms: Analysis of the Impact of Privacy and E-WOM in the Case of TripAdvisor

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recommendations! Published in 2021 at "Frontiers in Psychology"

DOI: 10.3389/fpsyg.2021.750527

Abstract: Technological advances have had many advantages like an E-WOM (Electronic Word of Mouth) that has become a very important and powerful tool for users who wish to share their knowledge, experiences and emotions about a… read more here.

Keywords: satisfaction; evaluation user; tripadvisor; privacy ... See more keywords

Enhancing Continuous Usage Intention in E-Commerce Marketplace Platforms: The Effects of Service Quality, Customer Satisfaction, and Trust

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recommendations! Published in 2024 at "Applied Sciences"

DOI: 10.3390/app14177617

Abstract: E-commerce marketplace platforms have evolved into integral digital intermediaries that shape online transactions in competitive environments. Companies continuously endeavor to improve e-service quality, customer satisfaction, and e-trust to gain a competitive advantage. This study aimed… read more here.

Keywords: satisfaction trust; continuous usage; customer satisfaction; trust ... See more keywords

Exploring Satisfaction and Trust as Key Drivers of e-Government Continuance Intention: Evidence from China for Sustainable Digital Governance

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recommendations! Published in 2024 at "Sustainability"

DOI: 10.3390/su162411068

Abstract: With the rapid popularization of digital technology, e-government has become an essential tool for modern governments to improve governance capacity and enhance public trust. Especially in the post-pandemic era, the continued use of e-government plays… read more here.

Keywords: satisfaction trust; government; governance; trust ... See more keywords