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Published in 2025 at "Operational Research"
DOI: 10.1007/s12351-025-00903-7
Abstract: This paper addresses employee scheduling in service operations, considering various skill and skill levels and the fluctuating customer demand throughout the day and week. Employee shift and day-off preferences are also considered to enhance morale.…
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Keywords:
workforce scheduling;
optimal workforce;
worker skills;
scheduling worker ... See more keywords