The response from Scottish health boards to complaint investigations by the Scottish Public Services Ombudsman: A qualitative case-study
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DOI: 10.1017/s1744552323000149
Abstract: This article explores how complaint investigations undertaken by health ombudsman contribute to the improvement of the healthcare system. Using a qualitative case-study approach, semi-structured interviews were conducted with participants form the Scottish Public Services Ombudsman… read more here.
Keywords: health; qualitative case; scottish public; case study ... See more keywords