Perceived Effectiveness of Total Quality Management (TQM) Practice of the Public Sector Companies in India
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DOI: 10.1177/22785337221132613
Abstract: Total quality management (TQM) is a widely accepted philosophy of performance improvement through employee and customer satisfaction. TQM widened the quality concept from products to the entire range of organizational activities and extended the customer… read more here.
Keywords: public sector; quality; tqm; total quality ... See more keywords