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   Articles with "self service" as a keyword



Set self-service sales and online customization in one of the product network marketing system construction and management research

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recommendations! Published in 2018 at "Cluster Computing"

DOI: 10.1007/s10586-018-1971-z

Abstract: AbstractThe rapid development of e-commerce has had a great impact on traditional business activities, and the new business system of Internet, cloud computing and large data construction is being formed, and self-service will surely become… read more here.

Keywords: network; system; product; marketing ... See more keywords

Self-service technology kiosk design for restaurants: An QFD application

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recommendations! Published in 2021 at "International Journal of Hospitality Management"

DOI: 10.1016/j.ijhm.2020.102757

Abstract: Abstract Self-service technology (SST) has been increasingly integrated into today’s service industry. The ability to understand how customers perceive SST and improve its quality is therefore important for both researchers and practitioners. Applying the Quality… read more here.

Keywords: service technology; self service; service; design restaurants ... See more keywords

An enhanced multidimensional requirement oriented quality function deployment method for sustainable self service machine design

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recommendations! Published in 2025 at "Scientific Reports"

DOI: 10.1038/s41598-025-99732-z

Abstract: Self-service machines provide round-the-clock access to various services, enhancing operational efficiency, reducing waiting times, and minimizing human errors. However, their design has traditionally prioritized business functionality and user experience, with minimal attention to sustainability principles.… read more here.

Keywords: quality function; self service; design; function deployment ... See more keywords
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Customer preferences and self-service technologies:hospitality in the pandemic context

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recommendations! Published in 2020 at "Anatolia"

DOI: 10.1080/13032917.2020.1851093

Abstract: Given the fact that tourism is one of the most affected sectors by the Covid-19 pandemic, the main objective of this study was to analyze important aspects inherent to the current use of Self-Servi... read more here.

Keywords: preferences self; service technologies; customer preferences; self service ... See more keywords
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Will they steal? Exploring ethics via an academic unsurveilled self-service checkout

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recommendations! Published in 2020 at "Journal of Foodservice Business Research"

DOI: 10.1080/15378020.2020.1814085

Abstract: ABSTRACT The reported study presents the design and findings of a food honor system that was implemented in an academic building over 12 weeks. Relying on the tenets of self-concept maintenance theory, a food purchase… read more here.

Keywords: system; food; self service; service ... See more keywords

The power of customer-to-customer self-service technology in enhancing customer-to-customer interactions

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recommendations! Published in 2024 at "European Journal of Marketing"

DOI: 10.1108/ejm-06-2023-0504

Abstract: Purpose This research paper aims to examine the power of customer-to-customer (C2C) oriented self-service technology (SST) in enhancing customers’ perceived C2C interaction qualities in collectively interactive service settings where C2C interactions are crucial for value… read more here.

Keywords: collectively interactive; self service; service; service technology ... See more keywords

Giving back the “self” in self service: customer preferences in self-service failure recovery

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recommendations! Published in 2017 at "Journal of Services Marketing"

DOI: 10.1108/jsm-07-2016-0259

Abstract: Purpose When a failure occurs with a self-service technology (SST), do customers want to give back the “self” in self-service? The authors explore employee’s role in a self-service failure and how the presence of other… read more here.

Keywords: service failure; recovery; self service; service ... See more keywords

An empirical analysis of self-service technologies: mediating role ofcustomer powerlessness

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recommendations! Published in 2021 at "Journal of Services Marketing"

DOI: 10.1108/jsm-07-2020-0271

Abstract: Purpose As self-service technologies (SSTs) become more prevalent, service providers are actively encouraging customers’ involvement with these technologies, sometimes even forcing their customers to use SSTs. This paper aims to examine the influence of the… read more here.

Keywords: powerlessness; service technologies; customer; self service ... See more keywords

Self-Service Cybersecurity Monitoring as Enabler for DevSecOps

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recommendations! Published in 2019 at "IEEE Access"

DOI: 10.1109/access.2019.2930000

Abstract: Current IoT systems are highly distributed systems that integrate cloud, edge, and fog computing approaches depending on where intelligence and processing capabilities are allocated. This distribution and heterogeneity make development and deployment pipelines very complex… read more here.

Keywords: service cybersecurity; monitoring enabler; cybersecurity monitoring; cybersecurity ... See more keywords

Fleet Service Reliability Analysis of Self-Service Systems Subject to Failure-Induced Demand Switching and a Two-Dimensional Inspection and Maintenance Policy

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recommendations! Published in 2025 at "IEEE Transactions on Automation Science and Engineering"

DOI: 10.1109/tase.2024.3516049

Abstract: A fleet of self-service systems, such as electric vehicle charging piles (EVCPs), is usually installed in a specific location. During operation, these systems are subject to random failures. However, they are usually operated without on-site… read more here.

Keywords: self service; maintenance; service reliability; fleet ... See more keywords

Quasi Group Role Assignment With Role Awareness in Self-Service Spatiotemporal Crowdsourcing

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recommendations! Published in 2022 at "IEEE Transactions on Computational Social Systems"

DOI: 10.1109/tcss.2021.3137188

Abstract: Self-service spatiotemporal crowdsourcing (SSC), a booming variant of spatiotemporal crowdsourcing (SC), emerges because of the vigorous development of the mobile Internet. Unlike the conventional SCs, the particularity of self-service in SSC may lead to unfinished… read more here.

Keywords: completion rate; role; task completion; self service ... See more keywords