Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia
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DOI: 10.1108/lm-03-2018-0023
Abstract: Purpose The purpose of this paper is to examine the impact of Libqual+™ dimension (affect of services, information control and Library as a place) on user satisfaction at Universiti Kebangsaan Malaysia (UKM). Design/methodology/approach Data were… read more here.
Keywords: user satisfaction; sem pls; satisfaction; using sem ... See more keywords