The “Sensitive” Markovian queueing system and its application for a call center problem
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DOI: 10.1007/s10479-018-2802-6
Abstract: In this paper, we study the $$M_n/M_n/c/K+M_n$$Mn/Mn/c/K+Mn queueing system where customers arrive according to a Poisson process with state-dependent rates. Moreover, the rates of the exponential service times and times to abandonment of the queued… read more here.
Keywords: system; time; call center; queueing system ... See more keywords