The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
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DOI: 10.1016/j.ijhm.2017.07.001
Abstract: Abstract Employee behaviour plays a significant role in satisfying restaurant customers, however, there is a paucity of research highlighted personal and functional aspects of employee behaviour and their influence on customer satisfaction. Accordingly, this study… read more here.
Keywords: customer satisfaction; employee; service behaviour;