Airline Service Quality Analysis Using Integration of Fuzzy Servqual, PGCV Index, and TRIZ Methods in Indonesian Full-Service Carrier Airlines
Sign Up to like & getrecommendations! Published in 2018 at "International Journal on Advanced Science, Engineering and Information Technology"
DOI: 10.18517/ijaseit.8.3.3889
Abstract: The airlines in Indonesia consist of full-service carrier (FSC), medium service carrier (MSC) and low-cost carrier (LCC) category. FSC has some characteristics where the baggage policy is free up to 20 kg, available in food,… read more here.
Keywords: service carrier; full service; pgcv index; carrier ... See more keywords