Discourse analysis of health providers' experiences using service design
Sign Up to like & getrecommendations! Published in 2019 at "Nursing Open"
DOI: 10.1002/nop2.191
Abstract: Municipal healthcare organizations are facing increasing challenges to developing more cost‐effective organizations and services, particularly in nursing homes. The background for this article is an attempt in this concern; implementing service design in a nursing… read more here.
Keywords: analysis health; discourse analysis; service design; service ... See more keywords
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
Sign Up to like & getrecommendations! Published in 2017 at "Design Studies"
DOI: 10.1016/j.destud.2017.09.002
Abstract: Manufacturing companies increasingly try to innovate in their offers to consumers by creating more complete solutions that combine product and service components. However, shifting from a product-centric perspective to a solution-oriented perspective is challenging. The… read more here.
Keywords: pss service; product; manufacturing companies; service design ... See more keywords
Transformative service research, service design, and social entrepreneurship
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Service Management"
DOI: 10.1108/josm-05-2019-0139
Abstract: Purpose The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater syner ... read more here.
Keywords: transformative service; design social; service design; service ... See more keywords
Leveraging service design for healthcare transformation : toward people-centered, integrated, and technology-enabled healthcare systems
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Service Management"
DOI: 10.1108/josm-11-2019-0332
Abstract: This paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled care; the paper develops a research agenda to leverage service design research for… read more here.
Keywords: people centered; service design; service; toward people ... See more keywords
Novel health systems service design checklist to improve healthcare access for marginalised, underserved communities in Europe
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DOI: 10.1136/bmjopen-2019-035621
Abstract: Background Marginalised communities such as homeless people, people who use drugs (PWUD), lesbian, gay, bisexual, transgender and intersex people (LGBTI), prisoners, sex workers and undocumented migrants are at high risk of poor health and yet… read more here.
Keywords: service design; service; health; access ... See more keywords
Analysis on the Correspondence between Sustainable Social Service Design and Humanistic Aesthetic Design and Cognitive Psychological Utility
Sign Up to like & getrecommendations! Published in 2022 at "Journal of Environmental and Public Health"
DOI: 10.1155/2022/7309888
Abstract: In this era of gradual scarcity of resources, sustainable development has become an important issue for society. In this environment, the cultural, economic, and social environment has a decisive influence on sustainable development. This paper… read more here.
Keywords: design humanistic; design; design cognitive; service design ... See more keywords
Toward an Integrative Service Design Framework and Future Agendas
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DOI: 10.1162/desi_a_00589
Abstract: This article aims to understand different service design concepts and investigate how multiple service design concepts may be better integrated and interconnected based on mutually benefitting relationships. It proposes a typology of three service design… read more here.
Keywords: integrative service; design framework; service design; service ... See more keywords
Understanding Engagement With Forensic Smartphone Apps: The Service Design Engagement Model.
Sign Up to like & getrecommendations! Published in 2022 at "International journal of offender therapy and comparative criminology"
DOI: 10.1177/0306624x221106323
Abstract: Justice services have begun to integrate the use of mobile applications into treatment, support, and rehabilitative programs for forensic clients. One such application that been adopted to support forensic clients is "eRecovery": a smartphone application… read more here.
Keywords: service design; engagement model; model; design engagement ... See more keywords
Organizational Transformation Through Service Design
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DOI: 10.1177/1094670517738371
Abstract: In this article, we provide in-depth insight into the process of adopting service design (SD) by a large service organization. We use an inductive interpretive approach and draw on rich longitudinal data collected in one… read more here.
Keywords: transformation service; organizational transformation; service design; service ... See more keywords
Building Reflexivity Using Service Design Methods
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DOI: 10.1177/10946705211035004
Abstract: The transformative potential of service design rests on its ability to enable people to intentionally shape institutionalized social structures. To avoid simply reproducing social structures unconsciously, people need reflexivity—an awareness of existing social structures. Scholars… read more here.
Keywords: service design; service; reflexivity; social structures ... See more keywords
Modular Service Design of Information Technology-Enabled Services
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DOI: 10.1177/10946705221082775
Abstract: The literature has proposed ways to modularize information-technology-enabled services (ITeS) with limited success. We argue that applying design principles (DPs) can address this gap and revitalize the service modularization literature. With a qualitative research study,… read more here.
Keywords: modular service; technology enabled; information technology; service ... See more keywords