Complexity analysis of manufacturing service ecosystem: a mapping-based computational experiment approach
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DOI: 10.1080/00207543.2018.1430906
Abstract: The trend of servitisation is increasingly affecting manufacturing enterprises. Traditional manufacturing enterprises cannot handle the related challenges of service innovation by themselves. Recently, manufacturing service ecosystem (MSE) has been proposed to support service innovation by… read more here.
Keywords: mse; complexity; manufacturing service; service ... See more keywords
Reconceptualizing TQM in service ecosystems: an integrated framework
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DOI: 10.1108/ijqss-10-2017-0087
Abstract: PurposeThe purpose of this paper is to reconceptualize Total Quality Management (TQM) in the light of service ecosystem view through the identification of dimensions underlying both the approaches and a clarification of the relationship between… read more here.
Keywords: tqm service; service ecosystem; ecosystem view; service ecosystems ... See more keywords
Service encounter and value co-creation in fundraising activities at the NPO sector
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DOI: 10.1108/jsm-06-2022-0211
Abstract: Purpose Fundraising plays a critical role in the success of non-profit organizations (hereafter NPOs). This study aims to propose to analyze fundraising from a service-dominant logic, specifically from a service ecosystem approach, to understand the… read more here.
Keywords: encounter value; service; service encounter; service ecosystem ... See more keywords
Service Ecosystem Health: A Transformative Approach to Elevating Service Science
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DOI: 10.1287/serv.2021.0281
Abstract: Events in the year 2020 threw human service systems into chaotic states, threatening peoples’ lives and livelihoods. Before 2020, there were many profound challenges to human life that had been well documented by efforts such… read more here.
Keywords: ecosystem health; service science; service; service ecosystem ... See more keywords